Because life happens, and we want you to love every piece you bring home.

Our Promise to You

Every piece that leaves our workshop carries Rex’s signature and artistry — along with our commitment to your complete satisfaction. While each item is truly one-of-a-kind (which makes exact replacements impossible), we stand behind our craftsmanship 100%.

When Things Need to Be Made Right

Craftsmanship Issues: If your piece arrives with any defect or doesn’t meet our quality standards, we’ve got you covered. Rex will first work his magic to repair it, and if that’s not possible, we’ll create a similar replacement piece with the same love and attention to detail.

What You’ll Need: Just your receipt or proof of purchase — we keep good records too, so don’t worry if you can’t find it right away.

Our Lifetime Pen Guarantee

Your custom pen giving you trouble? Send it back to us. Rex treats every pen like it’s his own, so he’ll fix it first, and if that’s not possible, he’ll craft you a new one. (Pro tip: Check the refill first — all our pens are refillable, and sometimes that’s all they need!)

Items We Can’t Take Back

We wish we could, but these just aren’t returnable:

Gift cards (they’re forever, like our friendship)
Complimentary items like candles or glass holders that come with your purchase
Custom order deposits — once we’ve bought your specific wood and materials, that investment stays with your project

Custom Orders: What You Should Know

When you place a custom order, your initial payment goes toward sourcing your specific materials — that beautiful piece of walnut or mesquite doesn’t wait around! You can cancel before we complete your piece, but the material costs stay with us. Once your custom piece is finished, you’re welcome to return it under our same quality guarantee.

The Practical Stuff

Return Shipping: We ask that you cover shipping costs to send items back to us. If that feels like a burden, drop us a line — we believe in fairness and will work something out together.

Refund Timeline: Once we approve your return, expect your refund within 5 business days to your original payment method.

Questions? We’re here to help. Seriously — we’d rather sort things out together than have you unhappy with your purchase.

At Sarkanys Rising, every piece is made to become part of your family’s story. If something doesn’t feel right, let’s make it right together.

Frequently Asked Questions

Q: What if my piece gets damaged after I’ve had it for a while? A: Reach out to us! While our formal return policy covers defects, we care about the longevity of our pieces and often can provide care advice or minor repairs.

Q: Can I exchange one piece for a different style? A: Since each piece is one-of-a-kind, exact exchanges aren’t possible, but if you’re not happy with your selection, contact us within 30 days and we’ll work together on a solution.

Q: What about seasonal or holiday items? A: Same policy applies — if there’s a quality issue, we’ll make it right. Just keep in mind that custom holiday pieces ordered close to the date might need extra time for any replacements.

Still have questions? We’re always happy to chat but prefer email when possible to [email protected]. Because at the end of the day, we want you to love coming home to the pieces you’ve chosen from our family to yours.

Returns & Exchanges Made Simple