Tag: small business

Remember those pesky website gremlins we mentioned? The ones making product variations jump around and throwing off the whole look of the site? Well, Dawn rolled up her sleeves (metaphorically, she pulled on her big girl panties and contacted help desks), and we brought in some help to get things sorted.

Here’s what’s fixed:

The product variations are now behaving themselves—no more musical chairs with the dropdown menus. And those proportion issues that made everything look a bit wonky on certain screens? Gone. The site should now look the way we intended it to, whether you’re browsing on your phone during your morning coffee or on your laptop while planning your holiday gift list.

We’re Offering a Thank-You (With a Discount)

Here’s where you come in, and where we get to thank you for being part of our community: If you spot anything that’s still not working right—a broken link, a wonky image, text that’s doing something weird—send us an email. We’ll send you a code for 10% off your next purchase, good through Christmas.

We figure you’re already looking at the site, and your fresh eyes might catch something we’ve been staring at too long to notice. Plus, it gives us an excuse to say thank you for helping us make things better.

Some New Things We’re Trying

We’ve added a few features to the site, and we wanted to be upfront about what they are and why they’re there:

Blog Subscriptions: You can now subscribe to get our posts delivered right to your inbox. We promise not to flood you—just the occasional story from the workshop, updates on new pieces, and maybe a behind-the-scenes peek at what Rex is working on.

Voluntary Contributions: If you’ve been following along and want to support what we’re doing, we’ve added a way to contribute. No pressure whatsoever, but we’re grateful to everyone who believes in what we create.

Testing Ads: This is the big one, and we need your honest feedback here. We’ve added some advertising to the site. We know—we’re not thrilled about it either. I hates pop-up ads (seriously, Rex has had to listen about them more than once). Unfortunately, with our current setup, we can’t just turn off the pop-ups alone. It’s all or nothing, at least for the next 90 days.

Here’s the truth: this year has been challenging income-wise. We’re exploring different ways to keep doing what we love while also, you know, paying for materials and keeping the lights on. If the ads are too annoying—and we mean really annoying, not just “eh, I could do without them”—please let us know. We’d rather figure out something else than make your experience on our site frustrating.

Why We’re Sharing All This

One of the things we’ve learned over the years is that our customers aren’t just customers—you’re part of our story. When things are going well, you celebrate with us. When we’re trying something new, you give us honest feedback. And when times are tough, you understand because you’re real people with your own challenges.

We could pretend everything is always perfect, but that’s not who we are. Rex spent three hours yesterday on plans and blanks for a new product (honey pots!), and he refused to settle for “good enough.” That’s the kind of honesty and dedication we bring to our work, and it extends to how we communicate with you too.

What Hasn’t Changed

Even with all these updates and new features, the heart of what we do remains the same. Rex is still in the workshop every day, turning reclaimed wood into something beautiful. Dawn is still sourcing materials, creating resin blanks, and updating every product page for consistency (we have over 400 variations, it takes time). We’re still committed to creating functional heirlooms that bring beauty to your everyday moments.

Every cutting board still tells a story. Every pen is still one-of-a-kind. Every piece is still made with the same care and attention it would get if we were making it for our own family—because in a way, we are.

We’re Here for Questions

As always, if you have questions about the website updates, concerns about the ads, or just want to chat about wood (Rex is always up for that), reach out to us. We read every email, and we genuinely appreciate hearing from you.

Thanks for sticking with us through the updates, the experiments, and the occasional technical hiccup. Your support means everything, and we’re honored to create pieces that become part of your family stories.

Until next time, keep finding beauty in the everyday moments.

— Rex & Dawn

P.S. — Seriously, if you find an error on the site, don’t be shy. That 10% off code has your name on it, and you’d be doing us a real favor.