🪵 Do Handmade Shops Even Offer Guarantees?

We Do.

If you’ve ever wandered through a craft fair or browsed a handmade marketplace online, you’ve probably asked yourself: “What happens if this breaks?” It’s a fair question — and one that most people assume comes with a shrug and a “you’re on your own.”

But not at Sarkanys Rising.

We believe that offering a real guarantee isn’t just possible in the handmade world — it’s essential. Because when you invest in something crafted with care by our hands, it should come with more than just beauty. It should come with trust.

Why Guarantees Matter in the Handmade World

In a sea of mass-produced items with 30-day return windows and call centers, handmade work can feel like the wild west. People assume that “handmade” means “no take-backs,” and that any defects are just part of the deal.

But here’s the truth: Handmade doesn’t mean fragile. And it definitely shouldn’t mean risky.

At Sarkanys Rising, we see our work as functional heirlooms — meant to be used, loved, and passed down. Our mission is simple: nothing will ever be the same, and our pieces are as distinctive as our customers. That kind of promise needs more than craftsmanship. It needs commitment.

What We Guarantee (and Why We Can)

We stand behind every piece we make, and here’s what that looks like:

• Lifetime guarantee on all pens. If something goes wrong, we’ll fix it. No fine print.

• Coverage for defects in materials or workmanship on all other items, as long as they’re used and cared for properly (translation: please don’t put our handcrafted cutting boards in the dishwasher).

• Easy repairs or replacements when needed. Sometimes a customer drops a lid or snaps a spoon — life happens. We’ll always do our best to help.

We offer these guarantees because we know our work. Rex has been turning wood for over 40 years. Dawn sources top-tier materials and creates resin blanks that are both beautiful and reliable. Together, we don’t let anything leave our hands that we wouldn’t be proud to stand behind.

What This Means for You

It means peace of mind. It means you’re not just buying a beautiful object — you’re building a relationship with people who care. And if something goes wrong, you won’t get ghosted. You’ll get help.

Our customers often say, “I didn’t expect a handmade business to offer this kind of guarantee.”

Our response is always the same: We do.

Because respect — for our craft, for the materials, and for the people who choose us — is at the heart of everything we make.

Ready to Experience the Difference?

So, do handmade shops offer guarantees? We can’t speak for everyone.

But here at Sarkanys Rising… we do.

Browse our collection at sarkanysrising.com and experience handcrafted quality backed by real commitment. Have a guaranteed piece from us? Share your story — we love hearing how our functional heirlooms are living in homes across the Southwest and beyond.